FAQ

Ordering Our Products

I would like to order more than one scarf?

In order for us to process a purchase of two or more scarves please email us at info@la-modesigns.co.uk with the name/s of the items you will like to order. We will then send you an invoice and ask for a few details, for example, your delivery address.

I don’t have PayPal account can I still order from you?

Yes, that is not a problem. You can make a payment with the quick and easy PayPal checkout or pay by debit/ credit card payment option which does not require a PayPal account. They accept all major credit and debit cards. Alternatively, if you are having difficulties making your payment or do not have a credit or debit card simply email us at info@la-modesigns.co.uk, for further assistance.

I am a buyer?

Thank you for showing interest in Là Mo Designs. If you are a buyer or a retailer interested in stocking our fashion accessories please call us on +44 (0) 7956 994190 or email us at info@la-modesigns.co.uk with your details and we will provide you with a list of our products.



Our Delivery Service
Note: All orders are delivered by Royal Mail. Orders made on bank holidays and weekends will be processed the next working day. Do not hesitate to email or call us if you have any enquiries.

UK Delivery

I would like more information about the next day delivery?

If you order the free next day delivery service before 3pm your item will be dispatched same day. Orders made after 3pm will be dispatched the next working day.

I would like more information about the standard delivery?

If you order the standard delivery service before 3pm your item will be dispatched same day and the bonus it’s free delivery for all UK orders. Orders made after 3pm will be dispatched the next working day. Shipping times are within 2 to 3 working days.

International Delivery

I would like more information about the international standard delivery service to Europe?

If you order the international standard delivery service to Europe before 3pm your item will be dispatched same day. An extra fee of £4.05 will be added to your order. Orders made after 3pm will be dispatched the next working day. Shipping times are within 3 to 5 working days.

I would like more information about the international standard delivery service to the rest of the world?

If you order the international standard delivery service to the rest of the world before 3pm your item will be dispatched same day. An extra fee of £5.10 will be added to your order. Orders made after 3pm will be dispatched the next working day. Shipping times are within 5 to 7 working days.

What countries do you deliver to?

We ship to the following countries...

Europe
A to D: Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic and Denmark.
E to H: Estonia, Finland, France, Georgia, Germany, Greece and Hungary.
I to L: Irish Republic, Italy, Kazakhstan, Latvia, Liechtenstein and Luxembourg.
M to P: Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Poland and Portugal.
Q to T: Russia, Serbia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey and Turkmenistan.
U to X: United Kingdom and Uzbekistan.

Rest of World
Egypt



Returns

I would like to return an item?

All accessories are made using either professional machinery or hand-made finishes and checked for quality control prior to us shipping your item. However, if for any reason you are not happy with your purchase we offer a 15 day return policy. To be allegeable, please claim within 15 days of receiving your item. Before returning the item, simply drop an email to info@la-modesigns.co.uk and inform us of your issue. In the email explain if you would like a refund or exchange. Please ensure that the item to be returned is in the same condition as received and is well packaged to avoid damage when in transit. Also please ensure the item is returned with all gift packaging and the return address label found in the invoice envelope is placed on your postage envelope.

Note: We cannot cover the cost of postage for returning an item if you are however exchanging your item we cover the cost of your exchanged item. The delivery fee for orders shipped outside the UK is non-refundable. Là Mo Deigns cannot take responsibility for any items lost or damaged in returns transit.



Product Information

What materials are used for your scarves?

Our scarves are made from 8mm 100% Silk Habotai fabric and are made by a top Chinese atelier. We spent a lot of time sampling our scarves to ensure you reserve a quality item that is a timeless piece that other brands cannot offer. The material does not fade and the scarf measurements are approximately 70cm x 180cm.

How do I take care of my scarf?

Silk is a natural protein fibre so never store your scarf in a damp area. When storing your item place in the gift box to extend the scarf longevity and protect the appearance. Another storing option is to hang your silk scarf, but be sure that the area where you hang the scarf is clean, dry, and airy. Substances containing alcohol will damage the silk so it is best to let your perfume dry before wearing the scarf. Before ironing, make sure that the scarf is damp but do not spot damp, as this could create watermarks. Never use high heat when ironing, rather set your iron to ‘cool or silk’. This scarf is dry clean only, do not wash, bleach or tumble dry your scarf. An excellent travel tip is to pack your silk scarf as you would any other fashion item. After unpacking, hang the scarf and this should take away the wrinkles overnight.



Our Service

I would like to give feedback?

Of course, we would love feedback from you and appreciate that you have taken time out of your day to do so. Visit the ‘Contact Us’ page for further information on how to LEAVE FEEDBACK. You never know your feedback might appear on our testimonials page. Thank you!

I have an issue with the service provided?

As a brand that holds itself accountable to delivering luxury accessories with a premier class service for our new and loyal customers, we are disappointed to hear this. Please drop an email to info@la-modesigns.co.uk alternatively do not hesitate to call us on +44 (0) 7956 994190 and we promise to solve the issue.



If you have a burning question that we have not answered on the FAQ page please contact us.





Opening Hours
Mon to Fri- 9:00am to 5:00pm
Sat- 9:00am to 7:00pm

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